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Conflict Resolution

When conflict occurs in your life or your workplace, are you equipped to handle it?

One of the key capabilities of a leader is the ability to effectively manage conflict.

Conflict occurs naturally in and around the workplace. However, if it is not handled well, it can escalate into hostile situations that can have a negative effect on your organisation.


In this resource, you will find a guide to:

- Why conflict occurs

- The importance of having the right attitude

- The 5 keys to effectively managing conflict

- Resolution potential, questions, and checklist

- Suggested ground rules for when managing conflict.


Conflict Resolution
.pdf
Download PDF • 367KB



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