- 6 min
Why feedback is more important than results
Feedback is an important ingredient for employee engagement and can in and of itself deliver improved results, but should not be the focus.
- 3 min
What's the Plan?
If you regularly read my posts, you will know that what is widely recognised as 'planning' isn't something that comes naturally for me....
- 5 min
Over-servicing is counterproductive
Are you guilty of over-servicing your external and/or internal clients? If so, your desire to provide 100% customer satisfaction can...