Search

- 3 min
What's the Plan?
If you regularly read my posts, you will know that what is widely recognised as 'planning' isn't something that comes naturally for me....
780

- 5 min
Over-servicing is counterproductive
Are you guilty of over-servicing your external and/or internal clients? If so, your desire to provide 100% customer satisfaction can...
370

- 4 min
It's a Kangaroo Court
Jumping to conclusions in an employee investigation can lead to poor decisions and exposure to claims.
190