Organisations who allow their best people to walk out the door (or think they can replace them with AI), will likely regret the lack of action to retain their team, once they realise the impact on the business both operationally and financially. In this article we explore 3 simple actions you can take to retain and engage your key personnel, plus 3 simple ways to ensure that when someone key does leave, you are not exposed to business continuity risk as a result of their de

Feedback is an important ingredient for employee engagement and can in and of itself deliver improved results, but should not be the focus.

You have said the wrong thing. It is written all over the face/s of your listener/s. Now what? How do you recover & stop it happening again?