The importance of a framework
The lines between work and personal life are becoming increasingly blurred. A robust People Framework will guide both actions and behaviours
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Articles
The human aspect of AI
Some of our clients are worried...
They don’t want to be left behind, but they don’t have time to fully understand the possible implications
For our Elders
This NAIDOC week, the team at Martha Travis People Innovators celebrated the contributions of Our Elders during our team meeting, by each...
There is no "truth"
Truth is a concept. Your truth may not be mine. In the workplace this creates conflicts and needs to be recognised so it can be overcome.
Why feedback is more important than results
Feedback is an important ingredient for employee engagement and can in and of itself deliver improved results, but should not be the focus.
What's the Plan?
If you regularly read my posts, you will know that what is widely recognised as 'planning' isn't something that comes naturally for me....
Over-servicing is counterproductive
Are you guilty of over-servicing your external and/or internal clients? If so, your desire to provide 100% customer satisfaction can...
It's a Kangaroo Court
Jumping to conclusions in an employee investigation can lead to poor decisions and exposure to claims.
You're a real person!
As the work world evolves and virtual and hybrid working continues, how do we preserve culture and maintain meaningful human connections?
Why do we avoid taking action?
How many leaders leave it far too long to take action when a team member‘s performance or conduct needs addressing? Leaders generally avoid
Handing over your baby...
Handing over your baby to someone else's care is scary. So is relinquishing control within your business; so getting it right is critical.
Thrown in the deep-end...
Have you ever been promoted or moved to a new role with additional responsibilities within an existing business? Yes? You were probably...
The Service Enigma
Customer service is the key to every organisation's success (or failure) … so how can we help improve and/or maintain a consistent...
Busy is the new smoking
It seems that every few years the media and scholarly articles focus on what is the 'new smoking' - I purport that 'busy' is the new smoking
Get to the heart of it...
Have you ever taken a pill to relieve a symptom? A headache tablet, an analgesic for muscle pain, a decongestant for a head cold, an...
Press pause.... take a breath
You have said the wrong thing. It is written all over the face/s of your listener/s. Now what? How do you recover & stop it happening again?
Do you need a "relationship strategy"?
Maintaining positive interpersonal relationships is likely the hardest thing you'll ever do in your life, but is it worth it? Whether an...
Confessions of a perfectionist
I'm writing this blog today because just when I thought I was getting my perfectionist tendencies under control, circumstances just...
Tips for moving from "overseer" to "seer"
Moving from command and control to visionary leader and why it is imperative to your organisation's success
What lessons are you missing from right in front of you?
While your head is buried in a book, or you're staring at your screen; you might be missing out on learning from what's in front of you...
Be direct, be respectful
When you have to correct performance, or issue bad news, it is always better to make sure your communication is direct and respectful.
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